FAQ

When can I expect my order to ship?

In some cases, it may take up to 7 days for your order to ship. Order confirmation and shipping updates will be sent directly to your email you provided at checkout. If you have not received an order or shipping confirmation, please contact our support team and we can resend it to you.  

How long are your delivery times?

You can expect your unique jewelry within 3-5 business days after ordering. During holidays and seasons of high demand, orders may take an additional 5-7 business days to arrive.

Can I cancel the order if it's already been shipped?

Unfortunately, we are unable to cancel orders once they have been shipped.

We are generally able to cancel or modify orders placed within 24 hours. If you receive the order and still wish to cancel or return the order, please Contact Us to initiate a return. In this case, customers are responsible for covering return shipping costs. 

How can I check my order status?

You can track your order any time with your email address and order number on our Order Tracker. Still have questions? Reach out and we'll get back to you as soon as we can. 

Why haven't I received an order confirmation or update?

When an order is placed, we will immediately send an email thank you for your order and send another once the warehouse confirms it. If you placed an order with us and haven't seen your confirmations come through, please reach out to us. We'll work to confirm your order and check our system for any issues. 

Where do the items ship from?

Solis Jewelers was founded in Maryland, USA, and now orders are shipped from various locations depending on stock levels and the customer destination. The vast majority of orders arrive within 10 business days.

What is your metal jewelry made of?

We take pride in picking the most quality, long-lasting metals such as Stainless Steel and Sterling Silver. Our rings are allergy friendly and Nickel and Lead free for your skins safety.

What size are your Rings?

Our rings are resizable and fit most finger sizes 4-8. 

What if something is wrong with my order or product?

Our customers mean the world to us, all of our items are backed by our 60 day money back guarantee. Please Contact Us as soon as possible and we will do everything we can to make it right.